Secure help desk over Threema
TacitDesk is a help desk your customers reach from the Threema app. Messages travel end-to-end encrypted, your agents answer from a desk carrying your brand, and nothing passes through email, SMS or a chat widget on the open web.
Law firms, clinics, accountants, security teams and anyone whose support traffic is sensitive by default.
Customers message a Threema ID that carries your name and avatar. Threema needs no phone number or email address to use.
Auto-replies outside hours, routing to your agents inside them, and an optional AI assistant that works from a brief you write.
Same software, same dashboard. The difference is where the messages are decrypted and who holds the key.
Turnkey
Your branded help desk is live in days. TacitDesk runs the service on servers in the EU and Switzerland and holds the Threema key for your desk.
Self-hosted
TacitDesk installs, configures and maintains the same software on your own servers or private cloud. The key never leaves your building.
Start hosted and move to your own hardware later. The export path, including your key material, is part of the service.
We set you up with a private demo: you write the instructions, pair your Threema app with a short code, and talk to it.