How it works
Your customers see a contact in Threema. Your team sees a help desk. In between sits TacitDesk, doing the encryption, routing and record-keeping.
1 · Your Threema ID
A contact that carries your name
Each desk gets a Threema ID beginning with an asterisk, for example *YOURCO, with your name and avatar. Customers add it like any contact, or scan a code from your website or paperwork. They need the Threema app; they do not need to give you a phone number or email address.
2 · Your agents
A desk in your colours
Conversations arrive in a dashboard with your logo, colours and domain. Agents claim, answer, hand over and close them. Every message carries its delivery and read state from Threema, so you know what the customer has seen.
3 · Rules
Answers when nobody is at the desk
Business-hours replies, out-of-hours notices, keyword routing and canned responses. Plain rules you set and change yourself.
4 · The assistant
An AI first line, working from your brief
Optionally, an assistant answers first and hands anything outside its brief to a person. You write the brief in plain language. It always says it is automated, stays within what you allow, and keeps every exchange on the record for your team to review. It is off unless you turn it on.
5 · Where it runs
Hosted by us, or installed on your hardware
Turnkey means TacitDesk runs everything on servers in the EU and Switzerland and holds the key for your desk. Self-hosted means we install and maintain the same software on your infrastructure, and the key stays with you. The security page says exactly what each model protects.
Try the assistant before anything else
Request a demo and we will give you a private portal. Write a brief, pair your phone with a short code, and see how it answers.
Request a demo